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The Home Depot Upgrades In-Store Network and Mobile Devices to Enhance the Interconnected Experience
The Home Depot is making it faster and more convenient for associates to serve customers, helping them complete their home improvement shopping journeys.
With the latest mobile device technology, in collaboration with Zebra Technologies, HPE and Aruba, a Hewlett Packard Enterprise Company, The Home Depot is rolling out more than 125,000 new hdPhones. The hdPhone is a mobile in-store device dedicated to improving the customer and store associate experience. This is the first time a major retailer has combined the latest generation of Zebra devices and best-in-class Aruba Wi-Fi 6 coverage.
“Our customers expect a frictionless experience, in our stores and on their mobile devices,” says Fahim Siddiqui, executive vice president and chief information officer of The Home Depot. “The enhanced digital in-store environment allows our customers to quickly get what they need to complete their projects with the help of a more connected associate.”
The new mobile devices allow for increased capabilities:
- Communicate anywhere throughout the entire store and into the parking lots.
- Advanced-range barcode scanning enables associates to locate products, check pricing and inventory availability in hand or from more than 40 feet away, which is helpful when serving customers and locating products in overhead storage.
- Docking with Zebra’s Workstation Connect enables associates to view and demo products and specifications on larger screens, helping customers find products to complete their projects.
- Additional capabilities include multi-device integration, more efficient app speeds, in-store texting, direct walkie talkie communication, and more.
hdPhones began deploying in June, reaching about 100 stores per week with plans to equip all U.S. stores by the end of the year.